Return & Exchange Policy FAQ

How do I start a return or exchange?

1. Click the link above to open our Return & Exchange Portal.

2. Enter your Order Number and the Email Address associated with your order.

3. Select the item(s) you wish to return or exchange and follow the step-by-step instructions.

4. Once your request is submitted, you will receive an email with detailed instructions and your return shipping label.

What is your return window?

• All return and exchange requests must be submitted within 30 days of the delivery date.

• Note: Returns submitted past the 30-day window may be approved for Store Credit at our discretion.

What if the item I received is damaged or incorrect?

If you receive a faulty, damaged, or incorrect item, please reach out to us at hello@bemilosangeles.com within 3 days of delivery.

We are more than happy to issue a replacement or a refund; however, all items must be returned to us first using our provided label before a replacement is dispatched or a refund is processed.

What items are eligible for return?

To be eligible for a return or exchange, items must be:

• Unused, unworn, unwashed, and undamaged.

• In their original condition with all original tags attached.

What items are final sale / non-refundable?

The following items cannot be returned, exchanged, or refunded:

• Gift Cards

• Final Sale items

Are exchanges free?

• Domestic Exchanges: Completely free of charge! You can exchange your item for any available size or color variant. Once your request is approved and the original item is in transit back to us, your new item will be shipped.

• Domestic Returns for Refund: Subject to a $10 restocking fee, which will be deducted from your final refund amount.

• International Returns & Exchanges: Customers are responsible for all return shipping costs, customs duties, and taxes.

What are my refund options?

• Original Payment Method: Refunded directly back to the card or payment account used at checkout.

• Store Credit: Issued as an electronic credit for future purchases.

How soon will I receive my refund?

• Once your returned item is delivered to our facility, it will be inspected.

• You will receive an email notification confirming whether your refund has been approved or rejected.

• Once approved, please allow 5–7 business days for the refund to reflect on your original payment method.

How quickly does Customer Support respond?

Our support team addresses inquiries in the order they are received. Please allow up to 48 business hours (Monday–Friday) for a response to any email or support tickets.

Still have questions?

If you have any further questions or need help with an order, please feel free to contact us:

• Email: hello@bemilosangeles.com

• Live Chat: Available directly on our website