RETURNS + EXCHANGES

 YOU NEED TO RETURN OR EXCHAGE SOMETHING? 

CLICK HERETO START YOUR RETURN

 

                                Return and Exchange policy FAQ

How do I return?
  • Click on the above link to start return/exchange
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return/exchange
  • Once your request is approved, you will get a confirmation email with shipping guidelines
  • All returns/exchanges requests must be within 10 days from the date of delivery, in some cases we may approve store credit on the returns sent past 10 days deadline
What items are returnable? 
  • Clothing and accessories in unused and undamaged condition
  • In the original packaging with all the tags intact
  • We charge $7.95 restocking fee
  • Returns of $300 and more will be charged 20% restocking fee
What items are non-refundable? 
 The following items cannot be returned:
  • Gift cards
  • Final sale items
The item I received is damaged!
If the purchased product is faulty, reach out to us within 3 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
  • Refund to the original payment method
  • Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us: hello@bemilosangeles.com or via chat