If your tracking number states that your package was delivered but you are not able to locate the package on your property, we are happy to help! Before reaching out to us though, please review the list below for helpful tips:
-Check the tracking number to confirm that the package was delivered to your address and not a nearby Access Point.
-Confirm that there are no activity log updates on the tracking number that stat the item was returned to the sender.
-If you live in a house, check around your property thoroughly. Couriers will occasionally leave items in a discreet area to minimize the risk of package theft. It is often also helpful to check with neighbors.
-If you live in a building with a concierge/mail room, confirm with them that they do not have it.
If you are still unable to locate the package after completing the above checks, please reach out to customerservice@bemilosangeles.com or via chat noting that after completing these checks, you are still unable to locate the package. Please be sure to include your order number and the tracking number of the shipment that is missing. Our Customer Care Specialists will help you get your order!
